Mitarbeiter B2B Kundenservice & Auftragsmanagement (m/w/d)
Core
Coordinating B2B customer requests and orders, managing service processes, and ensuring reliable operations for mobile communication and digital solutions.
Role type
B2B Customer Service & Order Management Specialist
Builds
Reliable service delivery and order fulfillment for existing business customers
Domain
Mobile communications and digital services
Deliverable
client delivery
Required skills
Order coordination, ticket system management, process optimization, stakeholder communication, project participation, customer satisfaction management
Preferred skills
Experience in customer service, organization, trade, or service sectors
Technologies
Microsoft Office
Responsibilities
Process customer inquiries and orders via ticket system and phone, implement agreed service levels, coordinate multiple parallel workflows, collaborate with internal teams and quality circles, contribute to process improvement projects, ensure high customer satisfaction (via careerplan.io/jobs/2792986-mitarbeiter-b2b-kundenservice-auftragsmanagement-mwd-at-mobex)
Seniority
Individual Contributor, entry to mid-level