guest relations manager
Core
Supervise Guest Relations team operations, manage VIP guest experiences, and coordinate cross-departmental service delivery to ensure high satisfaction.
Role type
Guest Relations Manager (Supervisory)
Builds
Guest recognition programs, VIP service arrangements, daily operational reports
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Supervisory/management experience, Cash handling, Opera PMS proficiency, Stakeholder relationship building, Team coaching, Service standards enforcement
Preferred skills
Event planning, Quality control audits, Personalized service design
Responsibilities
Supervise Guest Relations team, Handle VIP guest inquiries and requests, Coordinate with Front Office and Housekeeping, Maintain guest records and preferences, Prepare daily reports and VIP arrival plans, Conduct quality control inspections
Seniority
Mid-level, hands-on manager