LOGISTICS COORDINATOR
Core
Provide customer support by scheduling orders accurately, tracking shipments, and managing order entry within prescribed SLA timelines.
Role type
Logistics Coordinator
Builds
Order schedules and shipment tracking records for customers
Domain
Transportation and logistics
Deliverable
product features
Required skills
Order entry, shipment tracking, customer communication, data entry, system updates
Preferred skills
Experience in office environment, customer service experience
Technologies
Google Suite, TruckMate (TMW)
Responsibilities
Monitor and respond to incoming order inquiries, track shipments with partner carriers, schedule pick up and delivery appointments, update client profiles and OS&D details in TMW, communicate with rates team regarding assessorial charges, escalate unresolved customer issues.
Seniority
Junior, individual contributor