Field Service Manager
Core
Lead the international field service organization for robotic-assisted surgery systems, ensuring service activities meet agreements and warranty obligations while driving organizational growth.
Role type
Senior Field Service Manager (Medical Devices)
Builds
Scalable service business unit supporting robotic surgery delivery
Domain
Healthcare / Robotic Surgery / Field Service
Required skills
Field service management, team leadership, process optimization, inventory management, CRM systems, O.R. protocols, anatomic terminology, English fluency
Preferred skills
Medical industry experience, supervisory experience, travel adaptability
Technologies
CRM Information Systems
Responsibilities
Manage and develop Field Service Engineers, implement processes to drive efficiencies, attract and retain high-performance staff, optimize inventory levels, ensure service contract obligations are met, manage day-to-day business including call management and resource dispatch, drive timely resolution of field service issues, ensure staff training, monitor staffing requirements
Seniority
Senior, hands-on IC with leadership responsibilities