Duty Manager
Core
Oversee hotel operations during shifts, ensuring seamless guest experiences and maintaining service excellence.
Role type
Duty Manager (Hospitality Operations)
Builds
Guest experiences and operational continuity for hotel properties
Domain
Hospitality / Hotel Management
Required skills
shift leadership, multi-departmental coordination, guest relations management, crisis management, safety compliance enforcement, data analysis, team coaching, decision-making under pressure, operational reporting
Preferred skills
hospitality management certification, First Aid certification, hotel management systems proficiency, P&L understanding, conflict resolution
Responsibilities
Lead and oversee all hotel operations during assigned shifts, Support and motivate the Front Office team, Act as the first point of contact for guest inquiries and complaints, Coordinate with Housekeeping, F&B, Maintenance, and Security, Monitor and enforce safety and security procedures, Assist with training and professional development of team members, Analyze occupancy data and guest satisfaction scores, Prepare and maintain accurate shift reports