Jr. Customer Support Analyst (Mandarin Speaker) – Excel & Data Troubleshooting
Core
First point of contact for customer inquiries, troubleshooting platform issues, and conducting basic data analysis to resolve client concerns.
Role type
Junior Customer Support Analyst (Data & Analytics)
Builds
Data extractions, ad hoc reports, and resolved customer cases
Domain
Consumer intelligence and retail analytics (via careerplan.io/jobs/744000153657754-jr-customer-support-analyst-mandarin-speaker-excel-data-troubleshooting-at-nielseniq)
Deliverable
dashboards & analysis
Required skills
Microsoft Excel, data analysis, problem-solving, customer support, stakeholder collaboration, process improvement
Preferred skills
NielsenIQ solutions expertise, data analytics tools
Responsibilities
Serve as first point of contact for customer inquiries, manage and resolve customer requests, troubleshoot basic platform-related issues, monitor and document customer cases, conduct basic analysis of data issues, assist with data extractions and report delivery, collaborate with cross-functional teams, identify opportunities to improve processes and customer experience
Seniority
Junior, 0-2 years experience
