Program Director
Core
Lead and drive multiple Expert Service engagements, ensuring on-time, on-budget delivery of solutions to achieve customer business outcomes.
Role type
Senior IC Program Director (Expert Services)
Builds
Complex service engagements and solutions for strategic customer accounts
Domain
Professional Services / IT Service Management (ITSM)
Required skills
Program management, risk mitigation, stakeholder engagement, AI integration, ServiceNow workflows, team leadership, business strategy
Preferred skills
AI tool optimization, ethical AI use, technical translation, startup-paced environment adaptability
Technologies
ServiceNow, AI-powered tools
Responsibilities
Manage multiple ES engagement workstreams and governance; Coach and mentor Principal/Senior Engagement Managers; Drive problem resolution and escalate issues; Collaborate with Sales and partners on business development; Align deliverables with business objectives; Manage timeline, scope, resourcing, and financials for large complex programs
Seniority
Senior, hands-on IC
