VIP Supervisor - Front Office / Concierge
Core
Lead and support the VIP Concierge team to deliver personalized, high-level service to VIP, high-profile, and valued guests throughout their stay.
Role type
Senior IC hospitality supervisor (VIP Concierge)
Builds
Seamless guest experiences and memorable stays for high-profile individuals
Domain
Luxury hospitality / Hotel management
Required skills
VIP service expertise, supervisory leadership, guest relations, itinerary coordination, conflict resolution, training and mentoring, knowledge of local tourist sites, PMS proficiency (Opera-Cloud), Microsoft Office Suite
Preferred skills
Large hotel or luxury resort supervisory experience, Hospitality Management degree/diploma, Food & Beverage experience, second language proficiency
Technologies
Opera-Cloud PMS, Microsoft Office Suite (Outlook, Word, Excel, Publisher)
Responsibilities
Supervise and monitor daily VIP team activities; coordinate all phases of VIP guest stays; meet and greet guests; coach and mentor colleagues; recover guest service challenges; liaise with hotel departments; maintain high service standards and safety protocols.
Seniority
Mid-level supervisor (2+ years experience required)