In Room Dining Supervisor
Core
Supervise In Room Dining colleagues and ensure guest satisfaction by adhering to service standards in a hotel setting.
Role type
In Room Dining Supervisor
Builds
In Room Dining service for hotel guests
Domain
Hospitality / Food & Beverage
Deliverable
product features
Required skills
Supervision, Stock control, Security enforcement, Staff inspection, Administrative tasks, Food & Beverage knowledge, Wine and Liquor knowledge, PC skills, Point of sale system experience, Microsoft Windows applications
Preferred skills
Micros experience, Problem solving, Teamwork, Working under pressure
Responsibilities
Consistently offers professional, engaging and friendly service; Maintain a professional presentation at all times; Ensure guest satisfaction by adhering to service standards; Assist employees as needed to ensure the best possible service; Ensure all special events and amenities are properly presented in accordance with guest and hotel specifications and standards; Maintain established controls for stock with pars and orders; Enforce Security controls (keys, lockdown, etc.) to include control of beverage stock; Assign side work and record attendance; Inspect staff as to uniforms, cleanliness, identification, etc.; Ensure a safe working environment for employees; Supervise all In Room Dining colleagues