Chargé Succès Client Solutions Digitales H/F
Core
Onboard and manage digital solutions (DISH Classics, POS, Pay) for restaurant clients, ensuring adoption, satisfaction, and commercial growth.
Role type
Senior Customer Success Manager (Digital Solutions)
Builds
Digital point-of-sale and payment solutions for independent restaurants
Domain
Foodservice technology / Restaurant management
Required skills
Customer onboarding, churn risk management, upsell/cross-sell strategy, incident resolution, client training, process optimization
Preferred skills
Data analysis for usage tracking, stakeholder collaboration, proactive relationship management
Technologies
DISH platform, POS systems, Pay solutions, Office suite
Responsibilities
Configure and optimize digital solutions for clients, monitor usage metrics to prevent churn, handle customer complaints and incidents, identify upsell opportunities, conduct client training sessions.
Seniority
Mid-level, hands-on IC