Front Desk/Intake
Core
Manage front desk operations, intake support for recruitment events, and customer data management for workforce development programs.
Role type
Front Desk/Intake Specialist
Builds
Customer records, recruitment event logistics, and candidate-to-program matching
Domain
Workforce development / Career services
Deliverable
dashboards & analysis
Required skills
Customer service, data entry, database management, form validation, recruitment event coordination, candidate qualification assessment, reengagement outreach, Microsoft Office proficiency, office equipment operation, English fluency
Preferred skills
Workforce development experience, career services experience, strategic thinking about workforce pathways
Technologies
Microsoft Word, Outlook, Excel, ohiomeansjobs.ohio.gov
Responsibilities
Manage front desk operations and serve as primary point of contact, execute accurate data entry of customer information, collect and validate customer information forms, maintain and update customer records, facilitate registration for new customers, provide intake support for recruitment events, conduct reengagement outreach calls, direct qualified candidates to appropriate opportunities
Seniority
Entry to Mid-level, hands-on IC
