Brokerage Service Center Agent
Core
Execute operational performance and customer service tasks within a global supply chain brokerage environment, ensuring compliance with company controls and SOPs.
Role type
Operational support agent
Builds
Operational efficiency and customer service delivery
Domain
Logistics and supply chain
Deliverable
dashboards & analysis
Required skills
Data entry, Customer service, Time management, Attention to detail, Computer skills (Excel, Word), English fluency
Preferred skills
3 months to 1-year experience in data entry or training
Responsibilities
Monitor key metrics including employee satisfaction and operational effectiveness, Complete mandatory training requirements, Comply with company policies and credit procedures, Log files correctly with proper codes and trace types, Handle emails and correspondence timely and professionally, Escalate issues to leadership as needed
Seniority
Entry-level to Junior