Servicing Training Specialist - KYC
Core
Facilitates onboarding, continuous learning, and upskilling sessions for new hires and existing staff to ensure alignment with operational procedures and regulatory requirements.
Role type
Training Specialist (Onboarding & Compliance)
Builds
Internal training programs and learning materials for operational teams
Domain
Financial Services / Compliance / Human Resources
Deliverable
product features
Required skills
Training facilitation, Subject Matter Expertise, Training logistics planning, Learning outcomes assessment, Data analysis, Cross-functional collaboration
Preferred skills
Certified facilitator status, Experience with diverse audiences, Public speaking
Technologies
Internal knowledge bases, Facilitators' Guide, Scorecards
Responsibilities
Conduct live on-site training sessions and workshops, Plan and coordinate training logistics including room and equipment setup, Update training materials to reflect current policies and regulations, Analyze training feedback and learning assessments to drive improvements, Provide performance insights to operational leads based on new hire scorecards, Maintain operational knowledge through case handling and process reviews