Premier de réception H/F CDI 39H
Core
Front office leader supervising reception operations, guest relations, and team performance at a 4-star hotel.
Role type
Front Office Manager / Shift Supervisor
Builds
Guest experiences, operational efficiency, team coordination
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Guest relations, team supervision, cash handling, reservation management, conflict resolution, PMS proficiency, English communication
Preferred skills
French language, additional languages, FOLS or Opéra Cloud PMS experience
Responsibilities
Supervise reception activity and ensure operational flow, lead and support the team to meet objectives, organize shift work and information transmission, handle delicate situations and complaints, manage cash operations and billing, oversee reservations and group requests, collaborate with other hotel departments
Seniority
Mid-level, hands-on IC