Front Office Team Leader
Core
Lead the front office team to deliver excellent guest journeys, manage check-in/check-out, reservations, and guest services while addressing escalated complaints.
Role type
Front Office Team Leader
Builds
Guest experiences and operational efficiency for Ibis London Excel
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Hotel management software (Opera Cloud), team leadership, conflict resolution, staff induction, policy enforcement, loyalty program promotion
Preferred skills
Problem-solving, attention to detail, performance under pressure, flexibility with shifts
Responsibilities
Oversee front office activities including check-in/check-out and reservations; Address unresolved guest complaints; Guide new staff through induction; Collaborate with management on new procedures; Ensure department policies are followed; Promote ALL Accor loyalty program
Seniority
Mid-level, hands-on IC