Quality & Sustainability Manager
Core
Acts as the 'Voice of the Guest', 'Brand Ambassador', and 'Sustainability Leader' to drive guest satisfaction, brand compliance, and environmental targets across hotel operations.
Role type
Quality & Sustainability Manager (Hospitality)
Builds
Guest experience programs, brand compliance standards, and sustainability initiatives for luxury resort operations
Domain
Hospitality / Luxury Resort Management
Required skills
Reputation performance management, brand compliance auditing, sustainability program execution, operational improvement planning, audit coordination, data analysis, stakeholder communication
Preferred skills
4-5 star hotel experience, knowledge of hospitality quality standards, experience with eco-certification processes
Technologies
Microsoft Office, hotel quality systems, GAIA data platform
Responsibilities
Chair monthly quality meetings to review RPS scores and sentiment trends; conduct monthly brand compliance audits and drive corrective action plans; manage preparation and follow-up of LQA and mystery shopper visits; coordinate annual eco-certification audits and track CSR data against targets; communicate sustainability achievements to guests and stakeholders via social media and internal channels
Seniority
Mid-level, hands-on IC