Guest Service Agent
Core
Provide quality front desk service, manage guest accounts, and handle reservations for hotel guests.
Role type
Guest Service Agent (Front Office)
Builds
Guest check-in/check-out experiences, accurate billing, and hotel sales
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Customer service, cash handling, switchboard operation, sales promotion, multitasking, physical stamina
Preferred skills
Second language proficiency, previous guest service experience
Responsibilities
Respond to guest requests during check-in and check-out, maintain guest and hotel accounts, operate switchboard and guest messaging, assist with reservations sales calls, communicate between guests and hotel departments
Seniority
Entry-level to Mid-level, hands-on IC