Front Office Ambassador
Core
Greet guests upon arrival and departure, manage front desk operations, and maintain a clean reception area to ensure a positive guest experience.
Role type
Front Office Ambassador (Guest Services)
Builds
Guest arrivals, departures, and daily front desk operations for a 5-star hotel
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Guest greeting, reception management, communication, complaint handling, luggage assistance, radio procedure, email management, phone etiquette, teamwork, adaptability
Preferred skills
Previous front of house experience, Opera Cloud booking system experience
Technologies
Opera Cloud
Responsibilities
Welcome guests with a smile, keep the main reception area clean and tidy, answer phones and emails promptly, communicate with other teams regarding guest requirements, report maintenance issues, monitor check-in sheets, and staff the reception welcome cabin.
Seniority
Entry-level to Junior, hands-on IC