Quality Analyst Team Manager
Core
Lead a Quality Analyst (QA) team to manage program-level quality activities, including observations, reporting, calibration, and Continuous Improvement Framework deployment to enhance customer experience.
Role type
Senior IC Quality Analyst Team Manager
Builds
Program-level quality delivery plans and continuous improvement frameworks
Domain
Customer Experience / Quality Assurance
Required skills
Team leadership, client management, project leadership, data analysis, process improvement, stakeholder communication, performance management, customer journey mapping, employee journey mapping, research skills
Preferred skills
Marketing, organizational development, psychology, customer experience expertise, agile methodologies
Technologies
Microsoft Windows, Word, PowerPoint, Excel
Responsibilities
Manage team productivity and effectiveness, deliver process-level insights to stakeholders, execute people development initiatives for QA Specialists, communicate with program stakeholders, implement standard Quality practices, deploy Continuous Improvement Framework (via careerplan.io/jobs/744000153408519-quality-analyst-team-manager-at-sutherland)
Seniority
Senior, hands-on IC with leadership responsibilities
