Quality Supervisor | Ortigas
Core
Supervise Quality Analysts to ensure compliance with processes, resolve client issues, and enforce escalation procedures.
Role type
Team lead for quality analysts in a BPO
Builds
Quality assurance processes and client issue resolution workflows
Domain
Business Process Outsourcing (BPO) / Customer Experience
Required skills
People management, strategic thinking, problem-solving, constructive feedback, conflict resolution, mediation
Preferred skills
Career development guidance, team strategy shaping, performance enforcement
Responsibilities
Mentor and develop Quality Analysts, oversee escalation channels, lead team problem-solving, establish team goals, measure progress, identify actionable insights
Seniority
Mid-level, hands-on IC