Guest Service Associate @ ibis Thane
Core
Manage daily front office operations, handle credit issues, and provide professional guest service at a hotel.
Role type
Guest Service Associate (Front Office)
Builds
Front office operations, guest experiences, and hotel sales
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
F&B and Front Office operations knowledge, credit problem resolution, guest service, sales promotion, multi-tasking, stress management, team collaboration, cultural sensitivity
Preferred skills
Leadership, training, communication, results orientation, attention to detail, self-motivation
Technologies
None stated
Responsibilities
Attend and direct daily front office operations, attend to credit problems, assist in improving the Guest Service Department, provide efficient and professional service to guests, actively sell special promotions and facilities
Seniority
Mid-level, hands-on IC