Guest Service Associate Front Office
Core
Daily front office administration, guest reception, complaint handling, and room bookings at a Novotel property.
Role type
Front Office Guest Service Associate
Builds
Guest check-in/check-out experiences and room reservations
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest relations, complaint resolution, room booking administration, team motivation
Responsibilities
Greeting visitors and guests, handling guest queries and complaints, booking rooms, maintaining high service standards at the reception desk, motivating and developing the reception team
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