Guest Experience Agent - Front Office (Saudi National)
Core
Front office agent serving as the primary liaison for guests at a luxury resort, managing arrivals, departures, and personalized service to ensure seamless experiences.
Role type
Front Office Agent (Luxury Hospitality)
Builds
Guest arrival/departure processes, personalized service interactions, and resort operational coordination
Domain
Luxury Hospitality / Resort Management
Deliverable
product features
Required skills
Guest relations, front office operations, reservation management, payment processing, multi-department liaison, upselling, Opera PMS, VIP handling, shift coordination
Preferred skills
Luxury service standards knowledge, problem-solving, adaptability, discretion, passion for hospitality
Technologies
Opera PMS
Responsibilities
Manage guest check-in and check-out, handle guest inquiries and special requests, coordinate with concierge and housekeeping teams, process payments and maintain guest accounts, promote resort services, ensure shift handovers
Seniority
Entry-level to Junior