Customer Support Manager - Eurofins Environment Testing - Carrollton, TX
Core
Oversee daily customer service operations for a team of 3-5 employees handling direct-to-consumer and business-to-business interactions for Radon and Mold testing services.
Role type
Customer Support Manager
Builds
Customer support workflows and service delivery for environmental testing products
Domain
Environmental testing and inspection
Deliverable
client delivery
Required skills
Team management, performance review, conflict resolution, SOP enforcement, staffing planning, employee development
Preferred skills
Laboratory experience, TIC industry knowledge, English proficiency
Technologies
None stated
Responsibilities
Oversee daily customer service operations, support team workflow and scheduling, ensure high-quality support for high-value clients, resolve escalated customer concerns, conduct employee performance reviews, submit staffing and wage recommendations
Seniority
Manager, team lead