Service Supervisor
Core
Supervise commercial door, docking, and security product installation and maintenance teams, managing daily scheduling, real-time monitoring, and customer follow-ups.
Role type
Service Supervisor (Operations Management)
Builds
Commercial door, docking, and security product installation and maintenance services
Domain
Industrial/Commercial Facilities & Security Systems
Required skills
Leadership, scheduling, problem-solving, customer communication, technical aptitude for mechanical systems, administrative documentation, performance management
Preferred skills
Bachelor's degree, previous management experience, valid driver's license with good driving record
Technologies
Computer-based scheduling systems
Responsibilities
Assist with daily scheduling of all jobs; Provide immediate problem-solving assistance to office staff or service technicians; Monitor service technicians' schedules in real time to maximize efficiency; Track jobs completed and place follow-up calls to customers; Facilitate processing of completed jobs for billing; Perform employee performance reviews and counseling; Participate in planning process and establishing department goals
Seniority
Mid-level Supervisor