Night Shift Monitoring Supervisor
Core
Lead the overnight Command Center monitoring team to ensure safe, consistent, and responsive operations for real-time shipment tracking and incident response.
Role type
Senior IC operations supervisor (logistics monitoring)
Builds
Real-time shipment visibility and incident response capabilities for logistics clients
Domain
Logistics and supply chain security
Required skills
shift leadership, incident triage, escalation coordination, quality control, root-cause analysis, procedure compliance, stakeholder communication, team coaching, workload prioritization, system oversight
Preferred skills
logistics operations experience, shipment visibility knowledge, security monitoring background, Microsoft 365 proficiency
Technologies
Microsoft 365, Cargo Signal platforms, customer monitoring systems
Responsibilities
Lead night shift operations and assign monitoring responsibilities, triage and direct responses to shipment exceptions and security events, coordinate escalations to customers and stakeholders, conduct quality reviews of monitoring actions and documentation, prepare shift reports and handoffs, identify process gaps and recommend improvements.
Seniority
Senior, hands-on IC
