Customer Service Agent, Cargo Signal
Core
First point of contact for Cargo Signal customers worldwide, managing communication via email, chat, and phone while inputting and updating shipment tracking information in the software platform.
Role type
Customer Service Agent (Logistics Operations)
Builds
24/7 support and monitoring services for global supply chain operations
Domain
Logistics and Supply Chain
Deliverable
client delivery
Required skills
English fluency, data entry accuracy, communication, problem-solving, organizational skills, technical proficiency with mapping/GPS tools
Preferred skills
Logistics experience, root cause analysis aptitude, sense of urgency
Technologies
Microsoft Office, web-based map software, GPS trackers, cellular networks
Responsibilities
Manage customer communication by email, phone, and chat; Provide information on shipments and services; Resolve customer issues within guidelines; Input customer data into Cargo Signal systems; Track and trace shipments using internal and external applications; Monitor shipments to ensure compliance with customer requirements; Respond to emergency alarms and exceptions
Seniority
Individual Contributor