Senior CX Insights Analyst
Core
Transform qualitative and quantitative customer feedback into strategic business insights and actionable recommendations to elevate customer experience across cross-functional teams.
Role type
Senior IC CX Insights Analyst
Builds
CX dashboards, automated reporting solutions, and data-driven feedback loops
Domain
Food delivery / Customer Experience Analytics
Deliverable
dashboards & analysis
Required skills
Statistical analysis, regression, clustering, segmentation, data storytelling, synthesizing qualitative/quantitative feedback, stakeholder collaboration
Preferred skills
Advanced analytical techniques, executive-level presentation, cross-functional leadership
Technologies
Power BI, Tableau, Qualtrics, UnitQ, Playvox
Responsibilities
Collect, clean, and synthesize data from diverse sources (CSAT, NPS, QA, support cases); Apply advanced analytics to identify root causes and predictive patterns; Design and maintain robust CX dashboards; Craft data-rich storytelling reports for leadership; Champion customer voice in product and operational roadmap decisions; Lead "Insights to Action" syncs with Operations, Product, Marketing, and QA teams. (via careerplan.io/jobs/744000153242690-senior-cx-insights-analyst-at-delivery-hero)
Seniority
Senior, hands-on IC
