One Stop Operator
Core
Oversee daily operations of a One Stop workforce center, managing teams, customer flow, and service delivery to connect job seekers and employers.
Role type
Operations Manager, Workforce Development Center
Builds
Service delivery model for job seekers and businesses
Domain
Workforce development / Public sector services
Required skills
Tactical management, team coaching, customer service, project management, data analysis, regulatory compliance, partnership management, event planning, referral process management, facilities management
Preferred skills
None stated
Technologies
Microsoft Office Suite
Responsibilities
Coach and develop Workforce Center teams; Implement customer flow and service standards; Manage referral processes and outcomes; Oversee phone systems and resource room operations; Manage partnerships with agencies and community organizations; Ensure compliance with federal, state, and local regulations; Plan and facilitate weekly operations meetings.
Seniority
Mid-level, hands-on IC