CASE MANAGEMENT TEAM LEADER
Core
Supervise teams of Benefits Opportunity Specialists to manage case workflows, determine eligibility for social services, and develop employment plans to promote client self-sufficiency.
Role type
Senior IC Case Management Team Leader
Builds
Case management plans, employment strategies, and service delivery outcomes for individuals and families
Domain
Social services / Public assistance / Human services
Deliverable
client delivery
Required skills
Team supervision, eligibility determination, financial planning, quantitative analysis, case consultation, performance monitoring, report preparation, conflict resolution
Preferred skills
Field visit coordination, hearing preparation, stakeholder liaison
Technologies
None stated
Responsibilities
Monitor workflow of case workers, review and authorize benefits, conduct daily service sweeps, manage teams handling new applications and reopens, oversee employment plan development, prepare reports on key performance outcomes, represent the agency in fair hearings, conduct field visits
Seniority
Senior, hands-on IC