Business Analyst ServiceNow (H/F) - (Secteur Banque Assurance)
Core
Business Analyst specializing in ServiceNow to optimize IT and business workflows for an insurance client in the banking sector. (via careerplan.io/jobs/744000153209462-business-analyst-servicenow-hf-secteur-banque-assurance-at-alten)
Role type
Business Analyst (ServiceNow)
Builds
ITSM, ITOM, HRSD solutions and integrations for banking clients
Domain
Banking & Insurance / IT Service Management
Required skills
ServiceNow modules (ITSM, ITOM, CSM, HRSD), ITIL, Agile/Scrum, REST/SOAP APIs, JavaScript, regulatory compliance (RGPD, DSP2, LPM), security standards (ISO 27001, SOC2)
Preferred skills
ServiceNow certifications (CSA/CAD), MuleSoft/Workato familiarity
Technologies
ServiceNow, SAP, Salesforce, MuleSoft, Workato
Responsibilities
Gather and formalize business requirements for ServiceNow solutions, configure and customize ServiceNow applications, collaborate with technical teams for system integrations, train users and write technical documentation, contribute to continuous process improvement
Seniority
Mid-level, hands-on IC
