Front Desk Agent
Core
Create and modify reservations, manage guest requests, and assist with check-in and check-out procedures to ensure an impeccable stay.
Role type
Front Desk Agent
Builds
Guest check-in/check-out processes and reservation management for hotel guests
Domain
Hospitality / Hotel Management
Deliverable
client delivery
Required skills
Reservation management, check-in/check-out procedures, guest service, hotel knowledge (rooms, F&B, promotions), night shift flexibility
Preferred skills
Fluency in a third language, strong team spirit
Technologies
Property Management Systems (PMS)
Responsibilities
Create and modify reservations, assist with check-in and check-out, anticipate and manage guest requests, provide knowledge of hotel rooms and services, work night shifts
Seniority
Entry-level / Individual Contributor