Front Desk Agent / Hotel Clerk II
Core
Provide guests with check-in/check-out, room sales, and general information while resolving complaints and handling payments.
Role type
Front Desk Agent
Builds
Guest check-in/check-out, room reservations, and hotel billing
Domain
Hospitality / Gaming
Deliverable
product features
Required skills
Customer service, cash handling, computer literacy, multitasking, report generation, manual procedures
Preferred skills
Yield management, LMS/CMS/Hot Sauce/Espresso systems, gaming certifications
Technologies
LMS, CMS, Hot Sauce, Espresso
Responsibilities
Check guests in and out, sell rooms, resolve guest complaints, calculate and print bills, balance transactions, operate manual procedures during computer failure
Seniority
Entry-level, hands-on IC