Reservierungsleitung (m/w/d)
Core
Lead the reservation team to efficiently process guest inquiries and bookings while driving sales of hotel services.
Role type
Senior reservation team leader (hotel)
Builds
Guest reservations and hotel bookings
Domain
Hospitality / Hotel Management
Required skills
Team leadership, reservation management, sales, multi-channel booking handling, group reservation administration, guest consultation, cross-departmental collaboration
Preferred skills
OPERA Cloud experience, additional languages (e.g., French)
Responsibilities
Lead and organize the reservation team, optimize and monitor reservation workflows, actively sell hotel services and loyalty programs, handle phone/written/online reservations, manage group reservations, consult guests on booking options, collaborate with Front Office, Sales, Accounting, and Revenue departments