Customer Service Coordinator
Core
Manage customer claims and complaints related to deliveries across Europe, the Middle East, South America, and Asia.
Role type
Customer Service Coordinator
Builds
Efficient resolution of customer issues and continuity of service for Chiquita's banana and fresh fruit products
Domain
Food & Beverage / Supply Chain
Deliverable
client delivery
Required skills
Claims management, process compliance, stakeholder communication, KPI monitoring, administrative support, MS Excel, ERP systems
Preferred skills
Spanish, French, or German
Responsibilities
Manage customer complaints in collaboration with Quality; manage the customer claims process from receipt to closure; liaise with the Quality team regarding claim assessment; maintain KPIs and reporting; provide backup support for Customer Service colleagues; provide administrative and operational support to Customer Service and Commercial teams
Seniority
Individual Contributor