Guest Service Agent
Core
Manage front desk operations including reception, check-in/out, cashiering, and guest inquiries to ensure a memorable experience from arrival to departure.
Role type
Guest Service Agent (Front Desk)
Builds
Front desk operations and guest services
Domain
Hospitality / Hotel Industry
Deliverable
product features
Required skills
Cash handling, Guest relations, Complaint resolution, Sales support, Administrative procedures, Opera PMS
Preferred skills
Additional languages, Prior Opera system experience
Responsibilities
Welcome guests and manage their stay from arrival to departure, Maintain cashier float and ensure accurate daily financial reports, Handle guest inquiries and complaints swiftly and sensitively, Contribute to department targets through sales efforts, Ensure front desk work area is clean and orderly