Guest Services Agent
Core
Deliver warm, efficient, and personalized service throughout the guest journey (arrival, stay, departure) while supporting daily Front Office operations.
Role type
Guest Services Agent (Front Office)
Builds
Guest experiences and Front Office operations
Domain
Hospitality / Hotel Management
Deliverable
client delivery
Required skills
English communication, MS Office, Opera PMS, guest engagement, attention to detail, professionalism, cultural awareness
Preferred skills
Tourism Management certification, additional languages
Responsibilities
Support daily Front Office operations, ensure accuracy in Front Office procedures, maintain effective communication with other departments, uphold Swissôtel and Accor service standards