Guest Experience Trainee
Core
Assist guests with check-in/out, coordinate special occasions, resolve concerns, and ensure alignment with housekeeping and maintenance to deliver personalized hotel experiences.
Role type
Guest Experience Trainee
Builds
Guest satisfaction and operational alignment across hotel departments
Domain
Hospitality / Lifestyle Hotels
Deliverable
client delivery
Required skills
Guest service, problem-solving, attention to detail, coordination, survey analysis, preference tracking
Preferred skills
Multilingual communication, adaptability, team orientation
Responsibilities
Assist with check-in/check-out processes, contact guests for satisfaction follow-ups, coordinate special event details, log and resolve guest incidents, align housekeeping and maintenance with guest expectations, arrange VIP touches, conduct surveys and review monitoring, record guest preferences for future stays