სერვის-დესკის სპეციალისტი
Core
Responding to user calls and requests, registering incidents, and resolving IT issues independently or by coordinating with technical teams.
Role type
IT Service Desk Specialist
Builds
IT support services for bank customers and internal users
Domain
Banking / IT Support
Deliverable
client delivery
Required skills
Incident and request management, technical problem analysis and diagnostics, prioritization, independent issue resolution, active monitoring
Preferred skills
ITIL 4 knowledge, readiness to work with AI tools and modern technologies
Technologies
ITIL 4, AI tools
Responsibilities
Timely and professional response to incoming calls and requests, accurate registration of incidents and requests in relevant systems, independent resolution of user issues within competence limits, routing requests to technical teams with detailed analysis, active monitoring of request execution, coordination with internal IT teams, maintaining service quality standards