Maitre d'Hôtel
Core
Orchestrates and supervises service flow across resort dining venues, ensuring personalized guest experiences and coordinating front-of-house teams.
Role type
Senior Front-of-House Manager (Luxury Hotel)
Builds
High-end dining experiences and seamless service operations for resort guests
Domain
Luxury hospitality / Fine dining
Required skills
Team leadership, table service standards, guest relations, inventory management, financial reconciliation, HACCP compliance, up-selling techniques, seasonal staffing planning
Preferred skills
Culinary knowledge, multilingual communication, stress management, event coordination
Technologies
POS systems, reservation platforms, inventory management software
Responsibilities
Supervise and train front-of-house staff including captains and sommeliers; coordinate service rhythm and kitchen communication; manage VIP guest experiences and handle complaints; ensure strict adherence to luxury service standards and hygiene protocols; optimize staffing schedules based on occupancy forecasts.
Seniority
Senior, hands-on IC