Czech-speaking Emergency Call Center Agent (f/m/div.)
Core
First point of contact in emergency situations, primarily road traffic, receiving calls and documenting required information.
Role type
Emergency call center agent
Builds
Rescue measures coordination for road traffic incidents
Domain
Automotive emergency services
Deliverable
client delivery
Required skills
Emergency call handling, Information documentation, Police/fire dispatch coordination, Customer reassurance, IT proficiency, Automotive sector knowledge
Preferred skills
Passion for new technologies, Quick learner
Responsibilities
Receiving emergency calls, Capturing and documenting incident data, Corresponding with police and fire dispatch centers, Supporting and reassuring affected individuals until rescue services arrive
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