Assistant Manager - Transactional Quality (Process Excellence/Six Sigma/ Business Excellence) - Hyderabad
Core
Ensuring adherence to quality SLAs and contractual agreements, managing external and internal stakeholders, and driving process excellence initiatives.
Role type
Assistant Manager - Transactional Quality (Process Excellence/Six Sigma)
Builds
Quality Assurance Frameworks, sampling strategies, and process improvement opportunities.
Domain
Intelligent Operations / Business Process Outsourcing (BPO)
Required skills
Identity Verification Process experience, Analytical skills, Time management, Conflict Management, Eye for Detail
Preferred skills
Six Sigma and Lean Project leadership, Coaching and Feedback, VOC/VOE implementation
Technologies
MS Office, Excel
Responsibilities
Adhere to Quality SLAs and contractual agreements, handle external and internal stakeholders, deploy and strengthen the Quality Assurance Framework, conduct customer comeback and trend analysis, identify and implement process improvement opportunities, mentor team members, drive high-impact Six Sigma and Lean projects, interact with clients to maintain relationships.
Seniority
Mid-level, hands-on IC with team handling experience