Customer Success Manager
Core
Manage existing customers and generate new leads for the Fitness & Leisure vertical, focusing on software and payment solutions for gyms and clubs.
Role type
Customer Success Manager (Account Management & Sales)
Builds
Cloud-based management software (Xplor Gym, Mariana Tek, etc.) and payment processing solutions
Domain
Health & Fitness / SaaS / Payments
Required skills
Account Management, Sales, Club Management operations, Direct Debit payments, Club Management Systems, Customer training, Contract negotiation, Upselling, Data analysis, CRM usage (Salesforce), Excel
Preferred skills
Experience with Clubware or Debitsuccess, Gym ownership experience, Knowledge of Xplor Gym/Membr/Mariana Tek/TrueCoach/Clubware/Resamania
Responsibilities
Respond to customer queries, make proactive account management calls and onsite visits, demonstrate software and payment benefits, provide business analysis and recommendations, train clients, manage contract renewals and negotiations, create monthly reports, migrate customers between platforms, up-sell products to increase MRR
Seniority
Entry level to 2 years experience
