Night Manager On Duty
Core
Senior leadership presence overseeing all resort operations, guest experience, and safety/security during evening hours.
Role type
Senior IC hotel/resort operations manager
Builds
Resort facilities and guest services
Domain
Hospitality / Resort Management
Required skills
Hotel/resort leadership, guest service, conflict resolution, crisis management, property inspection, team supervision, emergency response, safety compliance, Front Desk Consul (FDC) operations
Preferred skills
Drivers license, independent decision-making, multi-priority management
Responsibilities
Make operational decisions and resolve guest issues, oversee facilities cleanliness and safety, monitor and support front desk/housekeeping/security/maintenance teams, conduct property walks and inspections, address guest complaints, respond to guest requests, collaborate with daytime management, serve as on-site crisis manager for emergencies, notify Resort Executives of severe situations, partner with security to maintain safe environment, ensure compliance with safety policies and fire codes, document and report security/safety concerns
Seniority
Senior, hands-on IC