Remote Support Engineer
Core
Provide remote diagnosis, triage, and support for electronic security systems installed in the field, including investigating issues, applying fixes, and testing software releases.
Role type
Remote Support Engineer (Electronic Security)
Builds
Electronic security systems (Intruder, Fire, CCTV, T&A, Access Control)
Domain
Electronic Security / Physical Security
Deliverable
client delivery (via careerplan.io/jobs/744000152708609-remote-support-engineer-at-securitas)
Required skills
Networking and IP connectivity, Electronic security system knowledge (Intruder, Fire, CCTV, T&A, Access Control), Ticket system management, Software release testing, Remote assistance, MS Office proficiency
Preferred skills
Proactive problem solving, Cross-departmental collaboration, Training requirement identification, Offline data testing
Technologies
MS Office, Outlook, Excel, Ticket systems, Electronic security hardware
Responsibilities
Investigate and identify customer issues via remote assistance, Apply fix releases to customer systems, Test software releases, Maintain customer interaction records, Provide feedback to internal departments, Identify customer training requirements
Seniority
Mid-level (3-5 years experience)