Product Specialist - Security, Video, Fire and Access Control Solutions
Core
Hands-on testing, validation, and rollout of intrusion, video, fire, and access control solutions for residential and commercial portfolios.
Role type
Product Specialist (Security Systems)
Builds
Intrusion, video, fire, and access control solutions for residential and commercial customers
Domain
Security Systems / Physical Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Intrusion system testing, Fire system testing, Video system testing, Access control system testing, IP networking, NFPA standards, National Electrical Code, Troubleshooting, Technical documentation, Installation standards
Preferred skills
Video analytics, Cloud-connected devices, SaaS platforms, IoT technologies, Cybersecurity frameworks (NIST, CCPA), NICET/ESA certification, Salesforce.com
Technologies
IP networking, Cloud platforms, SaaS tools, IoT devices, Video analytics, Salesforce.com
Responsibilities
Test and evaluate new and existing security products, features, hardware, software, and integrations; Support beta programs, product pilots, and field trials; Document product performance, installation requirements, troubleshooting steps, and best practices; Assist with technical documentation, solution diagrams, and training materials; Troubleshoot and resolve escalated product issues with Operations, QA, and customers; Gather field feedback to identify product improvements; Support product launches with testing and training readiness; Identify required test and demonstration equipment; Maintain awareness of installation standards and cybersecurity considerations; Support trade show and sales demonstration setups.
Seniority
Mid-Senior, hands-on IC