H/FN: Expert Logistique Clients
Core
Serve as the primary escalation point and reference for all client logistics issues (claims, delivery problems, order processing, returns) for Bosch Outillage France's commercial organization.
Role type
Senior client logistics operations expert (Supply Chain)
Builds
Order processing and delivery operations for the French commercial organization (via careerplan.io/jobs/744000152677819-hfn-expert-logistique-clients-at-bosch-group)
Domain
Industrial tools and hardware retail supply chain
Required skills
Analytical capabilities, Contract negotiation, Stakeholder management, Problem-solving, Agile approach, SAP expertise, Power BI proficiency
Preferred skills
SAP S/4HANA expertise
Technologies
SAP, Power BI, Microsoft Excel, Microsoft PowerPoint, Microsoft Teams, Microsoft Outlook
Responsibilities
Act as the first level of operational escalation for client logistics questions; Pilot order processing and delivery operations with Key Accounts and logistics providers; Prepare and attend logistics meetings with clients to support sales teams; Monitor and drive Supply Chain KPIs (Outbound Quota, OTIF, delivery lead time) and regional logistics costs; Serve as Key User for SAP delivery processes and coordinate interfaces with WMS; Verify application of standard logistics conditions and surcharge rules in client contracts; Provide specific French logistics requirements for regional tenders.
Seniority
Mid-Senior, hands-on IC
