Rider Experience Program Manager
Core
Plan, execute, and govern strategic initiatives to optimize rider experience and scale service delivery across 17 markets in APAC, Europe, and Turkey.
Role type
Senior IC program manager (rider experience & service operations)
Builds
Scalable rider support journeys and operational efficiency improvements across diverse geographic regions
Domain
Food delivery / Logistics / Multi-market operations
Required skills
Program management, stakeholder influence, change governance, data analytics, cross-functional team leadership, risk management, KPI tracking, strategic planning
Preferred skills
Experience in global or multi-market environments, familiarity with change management frameworks, experience with AI tools
Technologies
SQL, Excel, Python, Tableau, Power BI
Responsibilities
Lead high-impact programs to drive operational efficiency and scalable growth; Develop clear program goals, milestones, and success criteria; Collaborate with cross-functional teams to manage timelines, risks, and resources; Track program performance using data-driven metrics and report to leadership; Influence senior stakeholders to drive consensus and alignment; Benchmark practices across regions to scale best practices
Seniority
Senior, hands-on IC