Rider Senior Supervisor
Core
Overseeing 3PL and FL courier operations, ensuring rider retention and compliance, and managing regional performance metrics.
Role type
Senior field operations supervisor for delivery couriers
Builds
Courier workforce management and operational efficiency for a food delivery platform
Domain
Logistics / Food delivery
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Field operations management, rider recruitment and onboarding, shift scheduling, inventory control, data analysis with Excel, B-class driver's license
Preferred skills
Courier operation experience, SRC and Psychotechnical certificates, high communication skills, problem-solving
Technologies
Microsoft Office (Excel)
Responsibilities
Coordinate with central teams for rider retention and compliance, conduct field rider audits, organize work hours based on regional needs, support rider recruitment, track onboarding processes, monitor equipment and inventory, track regional performance metrics and take action
Seniority
Senior, hands-on IC
