Chargé.e expérience client H/F
Core
Prepare, install, and monitor VIP guest room amenities (gifts, fruit baskets, toiletries) and ensure timely delivery of special requests.
Role type
Guest Experience Coordinator (Hospitality)
Builds
Personalized guest experiences and operational support for a 5-star hotel
Domain
Hospitality / Luxury Hotel
Deliverable
physical/clinical work
Required skills
VIP guest service, room readiness checks, inventory management, cross-functional coordination, quality control, multilingual communication
Preferred skills
Attention to detail, organizational skills, discretion, adaptability, proactive initiative
Technologies
None stated
Responsibilities
Prepare and install VIP room amenities, monitor delivery of special requests, support room availability by prioritizing guest needs, verify room readiness before departure, manage amenity and fruit basket stock levels, coordinate with Reception, Housekeeping, and other departments
Seniority
Individual Contributor, operational level